HAPPY TO
SEE YOU AGAIN
We care for you
Slowly, in Portugal we are starting to get back to our stores and meeting again. From April 5th, our street stores will reopen, but the rest of Knot stores will remain temporarily closed. We are always available at knotkids.com with several measures to guarantee and excellent shopping experience in total safety.
Street stores reopen with all the safety measures: Aveiro, Knot corners at Castelo Branco and Viseu
All the other Knot stores remain temporarily closed
Store deliveries are available again for the reopened stores. You may also find Knot items available at our partner stores, that reopen again as well (more information about partner stores here
You may also find Knot items available at our partner stores, that reopen again as well (more information about partner stores here)
Extended deadlines for exchanges and returns in store (for 30 days after reopening)
Extension of the expiration date of Knot+ savings: any balance that expires between January 14th and April 30th, will expire on April 30th
Free shipping for orders over 30€ (for Portugal deliveries)
Customer support available in the online chat at knotkids.com, through email at support@knotkids.com and by phone call or WhatsApp through +351 93 277 09 09
Extension of the Customer Support hours, from Monday to Friday from 9 am to 10 pm and Saturdays from 10 am to 10 pm
Reinforcement of stock in the online store (it will be made gradually, if you do not find the size you are looking for, contact us as it may be available soon)
Reinforcement of the logistics team to guarantee the usual delivery times