How do I place an order?
Placing an order on www.knotkids.com is easy:
- Once you have chosen your items, click on your shopping cart to finalize your purchase
- Enter in your shipping address or select the Knot shop where you would like to collect your order (at no additional cost)
- Select a payment method and confirm your order.
- You will receive an order confirmation email.
Note: Knot reserves the right not to accept your order, or cancel it, even after confirmation. We will notify you within 3 days if there is an issue with your order. By submitting your order you agree to Knot’s Terms and Conditions.
Do you offer gift wrapping?
Yes, you must add a bag (here) to your shopping cart. At checkout, select the "Is this item a gift?" to receive a gift receipt or to write a special note which we'll include on a card together with the items.
Which forms of payment do you accept?
We accept the following payment methods: Paypal, Visa, Visa Electron, E-pay, Mastercard, Mastercard Electronic, Multibanco, Maestro, MBWay and Klarna. The collection of your personal and payment information is done securely through the use of SSL and Verisign technologies. If you choose to pay with Multibanco, you have until midnight of the following day to process your payment. Payments via credit card or PayPal are sometimes refused for various reasons such as incorrect information or an exceeded limit. We recommend you consult your bank or PayPal in the event your payment is not processing.
Can the invoice and delivery addresses be different?
Yes, the invoice and delivery addresses can be different. Please indicate the correct addresses in step 3 of the Checkout process. Please note, both the invoice and the delivery address must be in the same country.
Can I change or cancel my order?
We may be able to cancel your order provided it has not yet been shipped. You can check the status of your order under the Order History menu inside your Account located at the upper right-hand corner of the Knot website. If your order has not yet shipped and is still being prepared, please contact our Customer Service team (firstname.lastname@example.org) with your order number to cancel your order. If we are able to cancel your order, you’ll be notified by email and the cancellation will be processed. In the event your order cannot be cancelled, we recommend refusing the package, and once your order has been returned to Knot, we will process the return and issue a refund.
How can I track the status of my order?
You can see the status of your order in the Order History section of your personal Knot account. Please go to www.knotkids.com, click on Log In to log in, and then select Order History. If it says your order is “In Transit” or “Delivered” (even if you have not received it), you can also check the tracking number - XXXXXXXXXXXXXXL - to see the location of your order on the DPD website. Note this option is only available for deliveries in mainland Portugal. Any complaints regarding the non-receipt of orders must be made within 30 days from the date the order is placed. Upon expiry of this deadline, Knot cannot be responsible for its misplacement.