1. Commercial policy
1.1 The "Seller" (Knot Enoidua, LDA) has
products for sale in the website www.knotkids.com, and the
"e-commerce" services are available exclusively to end-users, "Consumers".
1.2 "Consumer" means the individual who acts/buys outside the scope of his/her business or profession. If you are not a "Consumer", please contact Knot B2B via the email sales@knotkids.com.
1.3 These general terms and conditions of sale exclusively
govern the offer, transmission and acceptance of orders made in
www.knotkids.com between consumers of Knot’s online shop (www.knotkids.com) and
the seller.
1.4 The "Consumer" must provide the “Seller”
with an email address, or info on another form of contact, which should be
correct and complete, and also allow the seller to use these contacts if deemed
necessary.
2. Guarantees and Price Indication of the Product
2.1 Methods of Payment
You can pay using the following methods; Paypal, Visa, Visa Electron, E-pay, Mastercard, Mastercard Electronic, Multibanco, and Maestro. We do not accept any other payment
method besides those mentioned. Please do not try to pay by any means other
than those specified. If you do, we will not be held responsible for loss of
payment or any other damages that may arise.
2.2 Payment Processing
Payments with Credit Card will be charged on your bank
account as soon as your order leaves our warehouse. In the case of Credit Card
payments, all details (e.g. card number and expiration date) will be sent by
encrypted protocol to the company that provides the remote electronic payment
services, without third parties having access to the information transmitted.
This information will not be used by Knot except for
carrying out the procedures required for purchase or refund, in case of return,
in accordance with the exercise of the right of return, or for communicating
cases of fraud to the police. The purchase price of the products and the
shipping costs, as indicated in the order form, will be charged to the account
when the purchased products are actually shipped.
3. Order security
3.1 The knotkids.com shop uses security technologies. Your payment information
will be encrypted from the moment you log in until your transaction is
processed and will not be saved on a public server. Although we use encryption
software, security of information and payments transmitted via the Internet or
via e-mail cannot be guaranteed. Knot shall not be liable for any damages
suffered as a result of the use of electronic means of communication including,
but not limited to, damages for failure or recurrent delay in the delivery of
electronic communications, interceptions or manipulation of electronic
communications by third parties or by computer programs used for communicating
or transmitting viruses.
If you choose to pay using an ATM reference number, your order will start being handled as soon as we receive the payment. You have until midnight of the following day to process your payment, if we do not receive payment by then, the order will be canceled.
4. Ownership Reservation
Knot owns the company's products until it has received payment, in full, for
all of the products ordered.
5. Prices
5.1 The prices of products displayed on the site include the value added tax
(VAT). The shipping charges apply per order. The exact price of the shipping fee
will depend on the country where your order will be delivered.
5.2 All prices are indicated in euros. Please note that a change in the country
of delivery may influence the prices of shipping costs.
5.3 Your total price
The total price specified in the final checkout menu
includes taxes and shipping costs. The prices are indicated at the time of
order confirmation, which you can print or download for future use. Please pay
only the exact amount specified in the order confirmation and make individual
payments for each order.
5.4 Price changes
Prices of products featured on this site are liable to
change. Knot reserves the right to change prices without notice. The prices
displayed at the time of purchase are the prices applied to the transaction.
5.5 Errors in prices
Please note that even though the site is updated with extreme
caution, it is possible that price information on the website contains errors. Knot
cannot commit to the offer and reserves the right to cancel your order, in case
such errors occur.
6. Quality and Warranty
Knot does not sell products that are second-hand,
defective or of a quality inferior to the standards available on the market.
The main features of each product shown on www.knotkids.com can be found on
each product page. The products offered
for sale in knotkids.com may not exactly match the actual clothing in terms of
image and colour, due to the Internet browser and monitor being used.
All products have an identification tag. Do not remove
the tag of the product in case you want to return the purchased product.
In case you decide to exercise the right of return of
purchased products, Knot reserves the right to not accept the return of
products that are returned without the tag or that have been altered from their
original state or are damaged.
7. Shipping Charges
7.1 Shipping charges are applied to each order. The exact price of each
shipment depends on the country of delivery. For more details on shipping
prices per country, please see the menu Deliveries and Shipments on the site.
7.2 Free shipping
If the customer’s order exceeds the minimum value of order defined for your
country or campaign, shipping will bear no cost, i.e. it will be free of
charge.
8. Customer support
8.1 For additional information, you can contact the seller via the email
support@knotkids.com or you can also do it by phone to the following number +
351 93 277 09 09.
9. Conditions applicable to Promotion
codes (discounts)
9.1 When used in accordance with the established rules, a promotion code
enables the user to benefit from a promotion/discount on the purchase of a
specific product or for a set of products during the period
indicated/associated with the promotion code/promotional campaign.
9.2 Promotion codes can only be used for online
purchases made on the site. You may not sell, exchange or donate a promotion
code. Customers with a promotion code cannot upload or provide a promotion code
on any website or other public form of offer, donation, sale or exchange. The
use of promotion codes for commercial purposes is not allowed.
9.3 The promotion code is linked to the Knot brand.
The use of the promotion code in connection with another brand, company or name
is not allowed. The illegally, abusive or disrespectful use of the promotion
code is also not allowed, nor is it allowed to be used in any other way that
may harm Knot’s reputation.
9.4 Promotion codes shall not be acumulated with any
other promotions or special offers.
9.5 Promotion codes are not exchangeable for money.
9.6 Knot has no obligation to reissue or refund promotion
codes. However, if Knot decides, it may reissue or refund a promotion code.
9.7 In cases where Knot re-issues/refunds a promotion
code, the discount of that value can only be applied on a purchase of value
equal to or above that of the purchase for which the discount/promotion code was
issued.
9.8 Without prejudice to any other rights, Knot may have/has the right to
immediately invalidate the promotional code if Knot has reason to suspect that
a promotion code is being used: in violation of the assumptions mentioned
above, through misuse, or in other cases where Knot has reason to proceed in
this manner.
10. Availability
The satisfying of orders made on the site is subject
to availability. Knot tries to ensure that all items offered for sale on the site
are available in stock. However, Knot reserves the right to not accept any
orders or cancel orders already confirmed for products that are no longer in
stock. In these cases, Knot shall inform the customer of that fact and refund
the amount paid.
11. Validity of the promotion
The site offers are valid only for the moment at which
they are displayed on the site, unless the site informs otherwise. Knot is not
bound to any offer, in the case of errors or spelling mistakes, pricing or
other information on the site. Knot reserves the right to cancel any sale made bearing
such errors.
12. Applicable law
These terms and conditions and all disputes arising in connection with these
general terms and conditions, including their validity, use of the site or any
purchase, must be governed by Portuguese Law.
13. Knot’s Amendment to the Terms & Conditions
Knot has the right to change these Terms &
Conditions at any time. Customers are subject to the principles and terms in
effect on the date of their order, unless the law or the competent authority
imposes any amendments to them.
14. Information on the site
Although Knot takes great care in handling its site, information, texts and
graphic material may contain errors or be incomplete or incorrect. Knot shall
not be liable for any damages resulting from the use of (or inability to use)
the site, including damages caused by viruses or any inaccuracy or incompleteness
of the information, unless such damage is a result of fraud or negligence on
behalf of Knot.