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Terms and Conditions

1. Commercial policy
1.1 The "Seller" (Knot Enoidua, LDA) has products for sale in the website www.knotkids.com, and the "e-commerce" services are available exclusively to end-users, "Consumers".


1.2 "Consumer" means the individual who acts/buys outside the scope of his/her business or profession. If you are not a "Consumer", please contact Knot B2B via the email sales@knotkids.com.


1.3 These general terms and conditions of sale exclusively govern the offer, transmission and acceptance of orders made in www.knotkids.com between consumers of Knotís online shop (www.knotkids.com) and the seller.


1.4 The "Consumer" must provide the ďSellerĒ with an email address, or info on another form of contact, which should be correct and complete, and also allow the seller to use these contacts if deemed necessary.


2. Guarantees and Price Indication of the Product
2.1 Methods of Payment
You can pay using the following methods; Paypal, Visa, Visa Electron, E-pay, Mastercard, Mastercard Electronic, Multibanco, and Maestro. We do not accept any other payment method besides those mentioned. Please do not try to pay by any means other than those specified. If you do, we will not be held responsible for loss of payment or any other damages that may arise.


2.2 Payment Processing

Payments with Credit Card will be charged on your bank account as soon as your order leaves our warehouse. In the case of Credit Card payments, all details (e.g. card number and expiration date) will be sent by encrypted protocol to the company that provides the remote electronic payment services, without third parties having access to the information transmitted.

This information will not be used by Knot except for carrying out the procedures required for purchase or refund, in case of return, in accordance with the exercise of the right of return, or for communicating cases of fraud to the police. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged to the account when the purchased products are actually shipped.

3. Order security
3.1 The knotkids.com shop uses security technologies. Your payment information will be encrypted from the moment you log in until your transaction is processed and will not be saved on a public server. Although we use encryption software, security of information and payments transmitted via the Internet or via e-mail cannot be guaranteed. Knot shall not be liable for any damages suffered as a result of the use of electronic means of communication including, but not limited to, damages for failure or recurrent delay in the delivery of electronic communications, interceptions or manipulation of electronic communications by third parties or by computer programs used for communicating or transmitting viruses.

If you choose to pay using an ATM reference number, your order will start being handled as soon as we receive the payment. You have until midnight of the following day to process your payment, if we do not receive payment by then, the order will be canceled.  

4. Ownership Reservation
Knot owns the company's products until it has received payment, in full, for all of the products ordered.


5. Prices
5.1 The prices of products displayed on the site include the value added tax (VAT). The shipping charges apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered.

5.2 All prices are indicated in euros. Please note that a change in the country of delivery may influence the prices of shipping costs.


5.3 Your total price

The total price specified in the final checkout menu includes taxes and shipping costs. The prices are indicated at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments for each order.

5.4 Price changes

Prices of products featured on this site are liable to change. Knot reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied to the transaction.


5.5 Errors in prices

Please note that even though the site is updated with extreme caution, it is possible that price information on the website contains errors. Knot cannot commit to the offer and reserves the right to cancel your order, in case such errors occur.


6. Quality and Warranty

Knot does not sell products that are second-hand, defective or of a quality inferior to the standards available on the market. The main features of each product shown on www.knotkids.com can be found on each product page. The products offered for sale in knotkids.com may not exactly match the actual clothing in terms of image and colour, due to the Internet browser and monitor being used.

All products have an identification tag. Do not remove the tag of the product in case you want to return the purchased product.

In case you decide to exercise the right of return of purchased products, Knot reserves the right to not accept the return of products that are returned without the tag or that have been altered from their original state or are damaged.


7. Shipping Charges
7.1 Shipping charges are applied to each order. The exact price of each shipment depends on the country of delivery. For more details on shipping prices per country, please see the menu Deliveries and Shipments on the site.

7.2 Free shipping
If the customerís order exceeds the minimum value of order defined for your country or campaign, shipping will bear no cost, i.e. it will be free of charge.


8. Customer support
8.1 For additional information, you can contact the seller via the email support@knotkids.com or you can also do it by phone to the following number + 351 93 277 09 09.

9. Conditions applicable to Promotion codes (discounts)
9.1 When used in accordance with the established rules, a promotion code enables the user to benefit from a promotion/discount on the purchase of a specific product or for a set of products during the period indicated/associated with the promotion code/promotional campaign.


9.2 Promotion codes can only be used for online purchases made on the site. You may not sell, exchange or donate a promotion code. Customers with a promotion code cannot upload or provide a promotion code on any website or other public form of offer, donation, sale or exchange. The use of promotion codes for commercial purposes is not allowed.


9.3 The promotion code is linked to the Knot brand. The use of the promotion code in connection with another brand, company or name is not allowed. The illegally, abusive or disrespectful use of the promotion code is also not allowed, nor is it allowed to be used in any other way that may harm Knotís reputation.


9.4 Promotion codes shall not be acumulated with any other promotions or special offers.


9.5 Promotion codes are not exchangeable for money.


9.6 Knot has no obligation to reissue or refund promotion codes. However, if Knot decides, it may reissue or refund a promotion code.


9.7 In cases where Knot re-issues/refunds a promotion code, the discount of that value can only be applied on a purchase of value equal to or above that of the purchase for which the discount/promotion code was issued.

9.8 Without prejudice to any other rights, Knot may have/has the right to immediately invalidate the promotional code if Knot has reason to suspect that a promotion code is being used: in violation of the assumptions mentioned above, through misuse, or in other cases where Knot has reason to proceed in this manner.

10. Availability

The satisfying of orders made on the site is subject to availability. Knot tries to ensure that all items offered for sale on the site are available in stock. However, Knot reserves the right to not accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, Knot shall inform the customer of that fact and refund the amount paid.

11. Validity of the promotion

The site offers are valid only for the moment at which they are displayed on the site, unless the site informs otherwise. Knot is not bound to any offer, in the case of errors or spelling mistakes, pricing or other information on the site. Knot reserves the right to cancel any sale made bearing such errors. 

12. Applicable law
These terms and conditions and all disputes arising in connection with these general terms and conditions, including their validity, use of the site or any purchase, must be governed by Portuguese Law.


13. Knotís Amendment to the Terms & Conditions

Knot has the right to change these Terms & Conditions at any time. Customers are subject to the principles and terms in effect on the date of their order, unless the law or the competent authority imposes any amendments to them.


14. Information on the site
Although Knot takes great care in handling its site, information, texts and graphic material may contain errors or be incomplete or incorrect. Knot shall not be liable for any damages resulting from the use of (or inability to use) the site, including damages caused by viruses or any inaccuracy or incompleteness of the information, unless such damage is a result of fraud or negligence on behalf of Knot.

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